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Online Support Centre
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Connection troubleshooting
Solving the problem of slow speeds
Intermittent connections
Is your connection dropping? Find out what might be causing it
Hardware problems
Common issues with modem/routers are covered here
Flashing or no DSL light
Help with loss of syncronisation
Cannot connect
Help with connecting to the Internet
Handy tips to help identify whether you have a broadband speed fault.
Find out about the speeds you can expect from our broadband products.
A guide to using Madasafish's Broadband Speed Test website.
How to solve Outlook Express not opening because of a dial-up box
How to solve not being able to access your modem/router homepage
Troubleshooting your connection speed