Online Support Centre

Norton security users - Time-out errors

Symantec, the manufacturers of the Norton Security products, have identified a problem which is causing customers to get the following errors when sending and/or receiving email:

• "Your server has unexpectedly terminated the connection. Possible causes for this include server error messages, network error messages, or a long period of inactivity. Account: Madasafish, POP3 Server: mail.madasafish.com Error Number: 0x800ccc0f"
• "The TCP/IP connection was unexpectedly terminated by the server. Account: Madasafish, POP3 Server: mail.madasafish.com Error Number: 0x800ccc0f"
• "XIMS: Outlook Express POP3, Error 0x800ccc0e, Socket Error 10061"
• "The connection to the server has failed. Account Madasafish, server, mail.madasafish.com, protocol, port 110, 0x800ccc0e"
• "A time-out occurred while communicating with the server... 0x800ccc19"

The solution to this problem is to make some changes to the Norton software that you are using. The solution and a more detailed explanation can be found at the following link:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

If the solution given does not resolve your problem please contact Symantec's technical support on 020 7616 5813 who will offer more detailed support.

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