5 Reasons to join Madasafish
- Customer Service Focus
- Honesty and transparency
- Fanatical About Support
- Award winning broadband
- Value for money
- Customer Service Focus
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We're not a Service Provider that puts all our work into acquiring new customers and forgets about them as soon as they've signed up. Quite the opposite. We focus on providing an excellent service at all times. On the rare occasions when things do go wrong, we take personal responsibility for sorting them out.
But don't just take our word for it. thinkbroadband.com is the UK's largest independent broadband news and information site. Many of our customers contribute to the Madasafish Customer Forum on the site and you can see what our customers really think of us. Also on thinkbroadband.com, users are invited to rate their broadband provider on a monthly basis. See how we compare with BT, Orange, TalkTalk, Tiscali and Virgin in terms of Speed, Reliability and Customer Service. Alternatively, compare us against your own choice of providers. We think you'll be impressed.
- Honesty and transparency
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We are completely transparent and honest when describing our products. When you don't have anything to hide it's quite an easy policy to follow.
We don't say 'free' and mean 'so long as you pay us lots of money for another service we provide'.
We're members of The Internet Services Providers' Association (ISPA UK) and we abide by the ISPA UK Code.
Our focus is simply to provide top quality phone and Internet services. We haven't got time for much else!
- Fanatical About Support
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Whether you're a Windows PC or Mac user, our technicians are fully trained to help you resolve any problems or queries you might have. And we're here 7 days a week, 365 days a year, if you need us.
- Award winning broadband
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We don't like blowing our own trumpets (in fact there isn't even a trumpet owner amongst us) but the last couple of years have been quite exciting for us. We've had to dust off our tuxedos and evening dresses on several occasions to go and accept the plaudits.
At the 2007 Internet Service Provider Awards (or ISPAs, as they're affectionately known) we received the award for "Best Consumer Email". ISPA said; "the judges felt that Madasafish's email security and reliability reflects the vital role email now plays for consumers. The ease by which consumers are able to navigate Madasafish's email interface using key commands was seen as a great feature."
At the 2006 ISPAs Madasafish was the overall winner in the 'Best Heavy Consumer Broadband' category. An ISPA spokesperson said, "The judges considered Madasafish to offer a great product which represents real value for money." The judges also applauded Madasafish for offering an inclusive broadband service, which supports both Mac and PC users.
The 2007 PC Pro Awards saw Madasafish Highly Commended in the 'Best Broadband ISP' category. The PC Pro awards were voted for by the magazine's readers.
The 2006 PC Pro Awards saw Madasafish Highly Commended in the 'Best Broadband ISP' category. The PC Pro awards were voted for by the magazine's readers.
Madasafish was Recommended in both 'Customer Service' and 'Best Small ISP' categories of the 2007 PC Advisor Broadband Awards, having done equally well in the previous year's awards. Based on the opinions of thousands of PC Advisor readers, these commendations really reflect our commitment to Customer Service and a quality product.
- Value for money
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Our broadband services come with free connection and a free home wi-fi kit. Monthly fees start at just £9.99 a month for speeds up to 8Mb.
Switch your phone line rental to Madasafish for just £11.99 a month and you'll get free evening and weekend calls. Includes excellent call rates to mobiles and international destinations.
